General Billing

 

Usage of eCommerceNaija products and services constitutes customer’s acceptance of eCommerceNaija’s billing policy, and all customers must comply with this billing policy.

Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.

  • Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by eCommerceNaija before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees.
  • Subscription billing is based on availability of products and services, not based on usage. Disabled applications will incur monthly subscription fees, regardless of availability of product in the case of a breach of online terms including but not limited to delinquent accounts.
  • Customers are responsible for keeping all credit/debit card details and contact information current.
  • All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
  • Payment receipts are available to customers upon receipt of payment.

Billing Cycle

  • Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
  • Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all services will be suspended.
  • Deactivation: Once an account is delinquent 60 days, it may be cancelled due to non-payment.

 

eCommerceNaija Services

All services purchased from eCommerceNaija must be used within the timeframe specified at the time of purchase. Specifically, services must be used within 60 days after purchase and within 30 days after commencement of use of the Services, unless otherwise stated at purchase. All service fees are nonrefundable. In the event of cancellation, eCommerceNaija will not prorate any portion of unused Service fees, and amounts due to eCommerceNaija must be paid in full.

Third Party Products and Advertising Usage

In the event eCommerceNaija collects fees for any third party products and/or services, including but not limited to advertising usage, the fees are non-refundable.

Payment Methods

eCommerceNaija accepts payments via credit/debit card. eCommerceNaija currently accepts American Express, MasterCard, and VISA credit/debit cards.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the eCommerceNaija subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their running services through the end of their final billing period. eCommerceNaija will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Cancellation Process

Creating a Cancellation request: A request to cancel an eCommerceNaijat service must be initiated at least 10 days prior to the next invoice date. Any request to cancel an eCommerceNaija service must be made via mail at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation.

Simply canceling the credit/debit card associated with an eCommerceNaija account does not cancel the account. eCommerceNaija will continue to treat this as an open account until you notify us otherwise.

Finalizing the Cancellation: After a request to cancel has been initiated, you must speak with a member of the cancellation team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the “Subscription Billing” paragraph above.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each eCommerceNaija customer agrees to provide eCommerceNaija 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should eCommerceNaija receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before eCommerceNaija has been given a chance to resolve the issue, eCommerceNaija has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by eCommerceNaija. Regardless of the outcome of the chargeback, eCommerceNaija retains the right to collect on any Services or fees that are due. eCommerceNaija may submit any disputed amounts to a collection agency. Once a chargeback has been received, eCommerceNaija has the right to suspend the account until the matter is resolved.

Refunds

Subscription and Service fees, including but not limited to those related to the are nonrefundable and will not be prorated at any time.

Billing FAQs

For answers to frequently asked questions, please see BILLING POLICY FAQ

 

Billing Policies FAQ

Billing FAQs
  1. How do I get copies of my invoice?
  2. Invoices are sent upon receipt of
  3. How can I see how much I owe on my account?
  4. Any outstanding balances can be gotten by sending us a mail at info@ecommercenaija.com
  5. How can I cancel my account?
  6. Account cancellations must be initiated by sending us a mail at info@ecommercenaija.com. If a cancellation request is not received at least 10 days prior to your billing date, the cancellation will not be effective until the end of your next billing cycle. After a request to cancel has been initiated, you may be contacted by a member of the cancellation team to finalize the cancellation.
  7. Can I change my billing date?
  8. We do not change billing dates.
  9. Can you split payments towards my monthly fee between two cards?
  10. No. eCommerceNaija requires each payment to be charged to one card only.
  11. Can I pay by check instead?
  12. No, we do not accept checks for payment.
  13. Can I put my account on hold?
  14. Due to the nature of a subscription business, we do not place accounts on hold.
  15. When is my next bill date?
  16. All billing information can be gotten by sending us a mail at info@ecommercenaija.com
  17. How can I make a payment?
  18. Payments can be made either via Paystack or by paying to our bank accounts. Please send us a mail at info@ecommercenaija.com to get our bank account details.
  19. What forms of payment can I use?

A.eCommerceNaija currently accepts American Express, MasterCard, Discover and VISA credit and debit cards.

  1. I cancelled my account. Why is eCommerceNaija following up with me about my outstanding balance?
  2. Cancellation of your subscription does not dismiss outstanding balances or charges you had agreed to before cancelling. Please reach out to the cancellation team with questions about balances upon cancellation. To make a one-time payment after cancellation, please reach out to us via email.

 

Please contact us for any other questions or concerns about our billing policy at info@ecommercenaija.com.

 

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